For dental practices
Five ways in. No one place they land.
A patient can reach your practice by phone, by the form on your website, by email, through social media, or by walking in. Your practice software looks after the people who are already patients. Nothing holds the ones who are still deciding, so whether an enquiry turns into an appointment depends on who was on reception and how busy the morning was.
- Phone call lands with the diary
- Website form lands with a sticky note
- Email lands with someone’s inbox
- Social media lands with nobody gone
- Walk-in lands with nobody gone
What changes
One list for every enquiry, and every one answered.
Every route in lands in the same place, with who is dealing with it and what happened. The patient hears back straight away, and anything left too long comes back to the top.
In the example, Sam sends a message through the form on the website. It goes to the top of the enquiry list, and an automatic text tells Sam it arrived, with a reference number. Jo takes it, replies with a time, and it is marked booked when Sam says yes. Meanwhile a message from Kerry that has waited 41 minutes rises to the top of the list, and Amir takes it.
What we put in.
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1
One place every enquiry lands
Phone messages, website forms, email and social, in a single list with who is dealing with it and what happened.
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2
Nothing sits unanswered
Anything not dealt with comes back up the list instead of disappearing into a busy morning.
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3
The website and email that feed it
Built so the form actually arrives, and set up so mail cannot be sent in your practice name.
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4
One number you can look at
How many came in, how many were answered, how many booked. Monthly, one page, plain English.
What this is not. It does not touch patient records, your clinical software or anything a regulator looks at. That stays exactly where it is, with the people responsible for it. This sits in front of all that, on the part where somebody is still deciding whether to become your patient.
If you had an email from us.
In September 2026 we wrote to dental practices around Greater Manchester about how their email and website are set up. Everything in those emails came from public records: the records any mail server reads before it accepts a message, and one visit to the practice homepage. Nothing was scanned, nothing was logged into, and nothing was sent to your mail server.
Our own domain had the same gap until September 2026, which is part of why we notice it.
If you would rather not hear from us again, reply to that email with the word no, and we will not contact you again.
What it costs.
It depends on the size of the practice and how enquiries reach you, so we will not print a number we have not earned the right to quote. You get it in writing, before anything is built.
Every practice leaks in a different place, and it is usually not where the owner expects. We find yours in the first conversation.
Tell us how patients reach you today.
We will tell you where enquiries are getting lost, and whether any of this is worth doing for your practice.
We reply within one working day.